Terms and Conditions

Self-guided tour booking

For the standard tours offered on our website a payment through the online payment system is considered a booking. Once we receive your payment you will receive an email with link for downloading. In case the tour is offered for a free trial the link for downloading will be available on the website.

For a custom tour, booking is confirmed when you confirm you will use Get Self-guided services via email. The confirmation is due upon receipt of a “Short trip itinerary” prepared by our team. Once confirmed our team will estimate the price for the complete tour preparation and you will be asked to make a full prepayment. When the amount has been received a confirmation email from the Get self-guided team will follow.

Payment

For Custom tours – upon confirmation of the self-guided “Short trip itinerary” the payment should be received within a working week and no later than 15 days prior to the trip dates if no other third parties and suppliers are involved and 25 days if third parties and suppliers are involved. In the latter case should the payment arrive later we save the right to remove the third parties’ services from our self-guided itinerary.

The cost of your tour

We save the right to change prices in case an included cost of any third party shall change between the time of booking and the tour date. We will not change the confirmed price due to fluctuations in currency exchange rates. We will absorb increased costs up to a total amount equivalent to 5% of the cost of your confirmed service. Only if the increased costs exceed this 5% will we ask you to pay the difference.

Changes by you

Should you wish to make any changes to your confirmed service, you must notify us in writing as soon as possible, at our official email – info@getselfguided.com. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. In case of changes of already prepaid suppliers you will be asked to cover all additional costs which changes might imply.

Cancellation by you

Should you or any member of your party need to cancel the service, a notification email must be sent no later than 2 working days after confirmation and payment. In case the email is received later a cancellation fee of 20% will be applied. Thus you will be refunded 80% of the amount and the transaction fee shall be borne on you.

Changes and cancellation by us

We plan the tours in advance however if we have to make changes to confirmed services we reserve the right to do so. If the change is minor (e.g timing, or starting point) we shall first obtain your agreement and ability to reschedule. In case we have to cancel any included service and we are not able to reschedule we shall reimburse the full amount of this service. We reserve the right to also offer you another service and if you wish to accept you will only be asked to cover the difference if the newly proposed service is more expensive or we shall return the different in case the it is cheaper.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Our liability to you

We promise to make sure that the service arrangements we have agreed to make, are explained and planned in the best possible way but we bear no responsibility your own execution of the steps. This means that, subject to these booking conditions, we will accept responsibility if the arrangements are not explained as planned, but we bear no responsibility for any deviations caused by yourself. After the time of receiving the complete itinerary and contacts of suppliers, communication of any changes will be your sole responsibility unless explicitly stated otherwise by the Get Self-guided team. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from any action that you have single handedly taken or have not communicated to us or the suppliers.

Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your tour or any of the accompanying services the client must immediately inform the supplier in question. Any verbal notification must be put in writing and sent via email as soon as possible. Until we know about a problem or complaint, we cannot assist. Most problems can be dealt with quickly.

Your responsibilities

Bookings are accepted on the understanding that all persons are normally in good health and able to fulfil the physical demands of the chosen itinerary. Please do not take risks while on an activity. We regret we cannot accept any liability in case you have exposed yourself to risks when not in good health.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. No refunds will be made for any expenses or costs incurred as a result of such actions.

Special requests and medical problems

If you have any special request, you must advise us at the time of confirmation. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise that any request will be met unless we have specifically confirmed this in writing.

Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the request on your Booking Confirmation and Invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

Thank you for reading our Terms of Use!